We are looking for a consultant for the Radiant team that is approved through the end of the year to help with our ticket backlog. The consultant must be Epic Radiant Certified and have 5+ years of build experience. The role aligns with a Senior Analyst level resource and requires strong Epic Radiant build expertise.
• Approximately 70% ticket backlog resolution and support activities
• Approximately 30% Epic Radiant build, configuration, and enhancement work
• Partner with Radiant team members and stakeholders to prioritize and resolve outstanding requests
• Support ongoing operational needs within the Epic Radiant application
• Deliver timely ticket resolution and build updates through the engagement
• Epic Radiant Certification
• 5+ years of Epic Radiant build experience
• Proven ability to work independently and manage ticket-based support work
• Strong communication and collaboration skills, including strong documentation
• Servicenow Experience.
• Experience supporting high-volume ticket backlogs
• Healthcare IT consulting experience
• Experience working within large Epic environments
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